Services Engagement Manager

Job Description

REQUIREMENTS

• Solid experience in professional services pre-sales, PS engagement management, solutions engineering for services, or PS delivery leadership supporting sales — software industry preferred.
• Demonstrated experience drafting and negotiating SOWs, fixed-price and T&M engagements, resource scoping and pricing for software/implementation projects.
• Experience working with sales teams and delivery organizations; familiarity with contracting, legal and finance review processes.
  

Technical & Commercial Skills

• Strong commercial acumen: pricing models, margin management, ROI and TCO basics.
• Excellent written and verbal communication — can convert business requirements into clear SOW language and pricing rationale.
• Comfortable using CRM/PSA tools (e.g., Salesforce, PSA/time entry tools), Excel-based pricing models and document version control.
  

Behavioral Attributes

• Highly organized, detail-oriented, and able to keep complex deal artifacts aligned across stakeholders.
• Collaborative, persuasive and able to maintain neutrality between sales ambitions and delivery constraints.
• Pragmatic problem-solver who can push back constructively to protect delivery feasibility and company risk.
  

Education & Certifications (preferred)

• Bachelor’s degree in Business, Engineering, Computer Science or related field.
• Certifications in project management (PMP, Prince2) or commercial negotiation are a plus.

RESPONSIBILITES

SOW and proposal development:

• Draft, iterate and finalize Statements of Work, implementation plans, SOW appendices and professional services schedules aligned to the commercial terms agreed by the Account Manager.
• Define deliverables, milestones, acceptance criteria, dependencies, assumptions, resource requirements and delivery timelines.
  

Commercial And Pricing Design

• Build services pricing models and cost estimates that align with company margin targets and customer expectations.
• Apply pricing levers (fixed-price, time & materials, milestone-based, outcome-based) and recommend the optimal engagement model.
  

Opportunity Support And Deal Governance

• Act as PS subject-matter partner in deal meetings; translate customer requirements into scoped solutions and SOWs.
• Maintain version control and audit trail for SOWs; ensure compliance with company contracting standards.
• Coordinate approvals with finance, legal, delivery leadership and sales operations for deal sign-off.
  

Risk Management And Delivery Handover

• Identify and surface delivery risks, pre-requisites and change-control points in the proposal stage.
• Execute structured handover to delivery teams after contract signature: resource alignment, knowledge transfer, kick-off artifacts.
  

Process, Templates And Enablement

• Create and maintain SOW templates, pricing calculators, checklists and deal playbooks for scalable, repeatable PS quoting.
• Train and advise sales and delivery stakeholders on PS scoping best-practices and the SOW process.
  

Measurement, Reporting And Continuous Improvement

• Track estimate-to-actual variance, SOW cycle time, margins and post-delivery outcomes to continuously improve scoping and pricing accuracy.
  

Navigate The Professional Services Organisation

• Identify the right people and roles that need to support opportunities from the broader PS organisation.
• Matrix management of pre-sales teams

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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