Senior Implementation Project Specialist

Job Description

REQUIREMENTS

• 5+ years of experience in project coordination, implementation, or project management supporting client delivery, installation, or solution rollout activities.
• 4+ years of experience managing multiple concurrent projects, timelines, and stakeholder communications in a client-facing environment.
• Experience using Microsoft Word, Excel, and PowerPoint to create project documentation, status reporting, and implementation materials.
• Experience documenting implementation procedures, tracking deliverables, and supporting issue resolution across cross-functional teams.
• High school diploma, General Educational Development (GED), associate degree, or higher, or equivalent combination of education, related experience and/or military experience.

RESPONSIBILITES

• Serve as the primary point of contact for clients and internal teams throughout the implementation lifecycle.
• Lead projects from initial planning through final implementation, coordinating activities with internal resources and external stakeholders.
• Develop and maintain project plans, task lists, timelines, and status updates to support delivery against client requirements.
• Configure implementation parameters and enter key setup information into proprietary systems and databases.
• Manage multiple implementation activities across internal teams to support timely completion and operational readiness.
• Maintain implementation documentation, procedures, and project audit records related to new products, features, and client-specific requirements.
• Support issue resolution, stakeholder communication, and after-hours implementation activities when needed.

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