Remote Customer Service & Scheduling Specialist

Job Description

REQUIREMENTS

• Enjoys talking to people
• Has a friendly and professional personality
• Communicates clearly and confidently
• Is dependable and punctual
• Is organized and detail-oriented
• Can multitask when call volume gets busy
• Is comfortable using a computer
• Can learn new software and scheduling systems
• Can work independently without constant supervision
• Understands the importance of following up
• Isn’t afraid to ask for the sale or appointment
• Takes pride in providing excellent customer service

RESPONSIBILITES

• Answer incoming customer calls
• Return missed calls and respond to customer inquiries
• Respond to leads from our website and other marketing platforms
• Qualify potential customers and determine their service needs
• Schedule estimates and cleaning appointments
• Explain our services and general pricing
• Follow up with customers after estimates
• Follow up with leads who haven’t scheduled
• Confirm upcoming appointments
• Maintain accurate customer information and notes
• Help manage and organize the schedule
• Communicate customer information with the owner and field team
• Provide excellent customer service throughout the entire customer experience
• Assist with other basic administrative tasks as needed

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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