Customer Service Specialist 

Job Description

REQUIREMENTS

• Provide a distraction free work from home environment.
• 12 months or more of customer service experience.
• Learn and work in a virtual environment.
• Communicate with a variety of styles.
• Navigate multiple systems and screens.
• Provide your own Microsoft 11 computer and additional required equipment following HSN computer system requirements.
• Troubleshoot own technical problems (partner with IT when needed).
• Available to work weekends, holidays, and additional hours.

RESPONSIBILITES

• $15.00 per hour plus shift differential and incentives as applicable.
• Spanish bilingual opportunity also available.
• Handle a busy day handling a high volume of our inbound customer inquiries.
• Offer additional products on each customer interaction.
• Assist customers with questions while personalizing the experience for each caller.
• Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data.
• Opportunity for advancement and upward mobility across the entire QVC Group family of brands.
• Report to an assigned Customer Service Supervisor.

• Work a set full-time schedule, work schedules are not Monday – Friday.
• Set work schedule will include weekend requirement.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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