Remote Support Services Coordinator

Coordinator

Remote

August 21, 2026

Application ends: November 18, 2026

REQUIREMENTS

1+ year of experience in customer service, customer support, administrative support, coordination, or a related field preferred.
Strong written and verbal communication skills.
Excellent organizational and time-management abilities.
Comfortable working independently in a remote environment.
Strong attention to detail and accuracy.
Ability to manage multiple requests and priorities simultaneously.
Comfortable navigating web-based applications and software.
Ability to learn new systems and processes quickly.
Professional and customer-focused communication style.
Strong problem-solving and follow-through skills.
Reliable internet connection and a suitable workspace for remote work.

Preferred Skills

Experience supporting customers through multiple communication channels.
Familiarity with CRM, ticketing, messaging, or customer management platforms.
Basic technical troubleshooting experience.
Experience documenting customer interactions and resolutions.
Ability to explain processes and technical information in an easy-to-understand manner.
Ability to remain calm and professional when handling challenging customer situations.

RESPONSIBILITES

Respond to customer inquiries professionally through email, phone, chat, and other approved communication channels.
Coordinate incoming support requests and ensure they are handled within established response timelines.
Assist customers with general account, product, and service-related questions.
Identify customer concerns and determine the appropriate next steps or escalation path.
Maintain accurate records of customer interactions, requests, and resolutions.
Follow up on outstanding support requests to help ensure timely resolution.
Assist customers with basic troubleshooting and navigation of online tools.
Coordinate with Customer Success, Support, Sales, and other internal teams when necessary.
Provide clear instructions and guidance to customers.
Help maintain internal documentation, support resources, and frequently asked questions.
Protect confidential customer and company information.
Identify recurring customer concerns and communicate trends to appropriate team members.
Complete administrative and coordination tasks associated with customer support operations.