Chat Support Representative II

Job Description

REQUIREMENTS

• High school diploma or equivalent
• Excellent written communication skills
• Strong attention to detail and problem-solving abilities
• Ability to manage multiple inquiries simultaneously
• Comfortable using chat software and other digital communication tools
• Prior customer service experience is preferred
• Positive attitude and a willingness to learn and grow
• A passion for the Airlines/Aviation industry is a plus

RESPONSIBILITES

• Engage with customers via chat to provide assistance and resolve issues
• Respond promptly to inquiries regarding flight reservations and ticketing
• Maintain a high level of customer service in all interactions
• Document customer interactions and follow up as necessary
• Stay informed about company policies and airline regulations
• Collaborate effectively with other team members and departments
• Contribute to continuous improvement initiatives in customer service
• Participate in training sessions to enhance skills and knowledge

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