Remote Customer Service Representative

Job Description

REQUIREMENTS

• • High school diploma or equivalent required; Associates preferred.
  • Minimum 2 years of relevant experience with Associates degree; minimum of 4 years of relevant experience with HS diploma
  • Minimum of one (1) year of customer service or help desk support experience.
  • Proficiency with Microsoft Office Suite.
  • Must meet security eligibility requirements.

RESPONSIBILITIES

• • Provide professional customer service and administrative support.
  • Respond to and resolve complex customer questions by researching issues and applying established policies and procedures.
  • Document customer interactions accurately and maintain detailed records in applicable systems.
  • Escalate complex issues when appropriate and ensure timely resolution.
  • Process requests, verify information, and maintain data accuracy across various systems.
  • Collaborate with internal teams to resolve customer concerns and improve service delivery.
  • Maintain confidentiality of sensitive financial and personnel information.
  • Meet established productivity, quality, and customer satisfaction standards.
  • Performs additional duties as assigned

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