Customer Support Specialist I

Job Description

REQUIREMENTS

• Minimum of 1 year of Customer Service experience.
• Minimum of 1 year of experience with Salesforce or other CRM applications
• Must be at least 18 years of age (Required)
• High School Diploma or equivalent (GED) (Required)
• Weekend Availability on Saturday & Sunday (Required)

RESPONSIBILITIES

• Answer inbound calls, emails, and chats from potential customers and existing clients.
• Quickly assesses customer issues to provide accurate support.
• Explores and understands customers’ needs and exceeds their expectations.
• Complete all required training courses and stay informed about company news and department processes and procedures.
• Maintains a high standard of professionalism with our customers.
• Adheres to department performance goals and production standards.
• Work independently with confidence and sound judgment, while collaborating with a supportive team and knowing when to escalate critical customer issues for optimal resolution.
• Maintains individual performance relative to traceable metrics and quality standards in relation to department goals and objectives.
• Ability to execute Tier One responsibilities such as order entry and basic account management and post-delivery support tasks with coaching.
• Other duties as assigned.

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