Customer Service Representative

Job Description

REQUIREMENTS

• High School Diploma / GED
• Must be 18 years of age OR older
• 1+ years of experience in a call center answering customer service inquiries regarding healthcare
• Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
• Flexibility to work any 8-hour shifts between the hours of 8:00am – 5:30pm PST. This may not necessarily be within the individual’s time zone in which he/she resides as it is based upon client need and the time zone in which the client operates

Preferred Qualifications:

• Experience using EPIC

RESPONSIBILITIES

• Answers inbound phone calls while providing a high-quality patient/caller experience
• Reviewing patient liability questions and concerns
• Schedules, reschedules and cancels appointments
• Performs referral coordination including completing Open Referrals and/or referral tracking queue
• Works all assigned work timely according to department standards and documents all actions in the system
• Registers new patients, verifies patient demographics and health insurance, updates patient information in designated databases
• Responds to general information requests and/or inquiries from patients, physicians, medical offices and other callers
• Communicates effectively and in a professional manner
• Processes all work-related responsibilities in an efficient, timely and accurate manner
• Other duties as assigned

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