Scheduling Specialist

Job Description

REQUIREMENTS

• High school diploma or GED.
• Minimum two (2) years of previous experience.
• Previous experience in homecare scheduling.
• Previous experience with working with the elderly and/or disabled or must display a compassionate attitude for that constituent.
• Strong time management and prioritization skills with the ability to manage scheduling needs and meet deadlines in a fast-paced environment.
• Excellent attention to detail, ensuring accuracy in schedules, client–caregiver matching, and documentation.
• Strong organizational skills with the ability to manage multiple schedules, cases, and communications efficiently.
• Strong problem-solving and critical thinking skills with the ability to quickly resolve scheduling conflicts, cancellations, and last-minute changes.
• Excellent verbal communication skills, primarily conducted by telephone.
• Strong active listening skills with the ability to understand client needs and caregiver availability to make appropriate matches.
• Customer service orientation with a positive, solution-focused approach to client and caregiver interactions.
• Strong persuasion and negotiation skills, including the ability to encourage caregivers to accept shifts (including short-notice or less desirable hours) while maintaining positive relationships.
• Proficiency with Microsoft Office Suite, particularly Excel, and the ability to navigate HHAeXchange or similar scheduling software systems.

RESPONSIBILITIES

• Coordinates client and caregiver schedules by understanding care plans, service frequency, and volume of services, and filling open shifts with appropriate caregivers.
• Creates and modifies schedules in scheduling software in a timely manner, ensuring all schedules are accurate and up to date.
• Communicates weekly with clients and caregivers regarding service satisfaction, scheduling needs, and service delivery.
• Identifies and follows through on opportunities to provide services to new clients using positive and professional customer service techniques.
• Participates in staff meetings with the Supervisor and other office staff.
• Performs light clerical and administrative office duties as needed.
• Performs other related duties as assigned.
• Learns and maintains knowledge of applicable licensure regulations and program requirements governing scheduled services.
• Communicates with the Care Team regarding complaints, incidents, risks, or service concerns in a timely manner.

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