Customer Service – Medical Billing Clerk

Job Description

REQUIREMENTS

• High School diploma, GED/HSED, or equivalent is required.
• 1+ years of medical office experience or in a similar capacity is desired. Experience in a medical and insurance billing (EOB) capacity needed.
• Ability to learn new software quickly.
• Must possess excellent communication and organizational skills.
• Previous customer service phone experience is helpful.
• Ability to operate standard office equipment.
• Ability to type a minimum of 35 wpm is required.
• Must possess attention to detail.
• Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team.
• Ability to respond positively to constructive feedback and direction from supervisors.
• Must demonstrate professional appearance and manner at all times.
• Must display a friendly, cheerful, tactful, and polite demeanor, and must be compassionate and caring in dealing with others.
• Ability to maintain confidentiality of information.

RESPONSIBILITIES

• Assist patients via phone to understand their current statement responsibility, insurance processing and other general billing questions.
• Assist patients regarding making payments via phone or to assist with other payment options.
• Answer telephone calls and transfer to additional departments / team members as needed.
• Perform other related duties as assigned.

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