Billing and Collections Specialist

Job Description

REQUIREMENTS

• Minimum high school diploma or GED equivalent
• 1+ years of experience in accounting, billing, and collections (business-to-business preferred)
• Strong communication skills, both written and verbal, with the ability to communicate effectively within the organization and with customers
• Exceptional customer service skills, demonstrating courtesy in all interactions
• Ability to articulate fee schedules accurately to requestors, leading to successful AR payments
• Proven ability to investigate detailed transactions and solve problems independently
• Ability to work effectively and independently in high-volume, fast-paced environments
• Strong interpersonal skills, with the capacity to build effective relationships with co-workers and customers
• Positive attitude with a commitment to excellence in work performance and customer service
• Proficiency in Microsoft Office applications, higher than average ability in Excel
• Regularly required to sit, stand, walk, talk, and listen; frequent use of hands and fingers for typing and reaching; occasionally lifting/moving up to 25 lbs.

RESPONSIBILITIES

• Conduct collection efforts on all accounts over 30 days past due
• Engage with clients through phone, email, and mail, while maintaining a professional tone
• Build relationships with requestors to facilitate payment on past due or in-dispute invoices
• Communicate with top requestors via phone and email to collect past due receivables
• Articulate fee calculations to recipients to ensure understanding and defray common misperceptions
• Identify and research account discrepancies, adjusting them in a timely manner
• Investigate discrepancies between our client’s AR and Requestor AP, resolving differences
• Monitor slow and no payers for pre-bill assignments
• Collaborate with other departments to gather necessary information or support for account collections
• Report any situations or issues needing attention to Management
• Work with Client Directors to make AR adjustment decisions where appropriate
• Document account information, including names, numbers, and facts gathered regarding collections or invoice discrepancies and resolutions
• Prepare detailed transaction reports to provide sufficient information for certain requestors to release payment
• Ability to sort, filter, and manipulate large data files (thousands of rows) in Excel
• Ability to learn and use the proprietary billing platform (VRM) to investigate billing issues
• Work independently within established procedures
• Research issues and develop resolutions
• Acknowledge the specific responsibilities involved in safeguarding sensitive data within this role
• Assist and support other departments needs as required
• Perform other duties, as assigned, to ensure effective operation of the department and the Company
• Live by and promote our client’s Core Values

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