Telephone Interviewer

Job Description

REQUIREMENTS

Associate’s Degree required;
1 year customer service/administrative work experience required;
Attends annual Conflict of Interest training.

RESPONSIBILITIES

Maintenance of assigned client call files including enrollment data, primary caregiver contact information and best time to call;
Conduct surveys in accordance with preferred interviewing practices;
Completion of surveys on-line or manual entry of data after the measure is administered;
Provider relations and customer service to caregivers, providers, MST Institute representatives, DCF and CSSD representatives, and any other key stakeholders regarding data collection or administration of surveys;
Generate reports as required;
Staff the toll-free TAM dedicated phone line;
Maintains confidentiality of all client protected health information and adheres to all HIPAA related policies and procedures;
Demonstrates ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds;
Performs other tasks/responsibilities as required to support the business operations.

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