Customer Service Scheduler and Office Administrator

Job Description

REQUIREMENTS

• 2+ years of customer service, scheduling, inside sales, or call center experience
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Comfortable working in multiple software systems simultaneously
• Reliable internet connection and dedicated home office environment
• Professional phone presence

Preferred

• Real estate, mortgage, title, insurance, or home services experience
• CRM experience (HubSpot, Salesforce, or similar)
• Inside sales or appointment-setting experience
• Experience working remotely

RESPONSIBILTIES

Client Communication

• Answer inbound phone calls, emails, text messages, and online inquiries
• Guide homebuyers and Realtors through the inspection scheduling process
• Explain inspection packages and additional services
• Build rapport and provide a caring, professional customer experience
• Respond quickly to customer questions and concerns

Scheduling & Coordination

• Schedule and confirm inspection appointments
• Coordinate inspector availability and daily routes
• Manage calendar changes, reschedules, and cancellations
• Ensure inspection details are accurate and complete

CRM & Administrative Support

• Enter and maintain accurate customer information
• Update appointment records and notes
• Monitor pending opportunities and follow-up tasks
• Assist with appointment reminders and communication workflows

Realtor Relationship Support

• Provide exceptional service to referring real estate agents
• Follow established communication standards with Realtor partners
• Help strengthen long-term referral relationships through timely communication and professionalism

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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