Manager – IT Performance Management

Job Description

REQUIREMENTS

• Bachelor’s degree in IT, Computer Science, Business, or a related field (Master’s preferred).
• 7–10 years of experience in IT performance management, IT governance, risk management, or operational resilience.
• Strong understanding of ITIL, COBIT, risk frameworks, and resilience concepts (RTO/RPO, BCP, DR).
• Proven experience in data analysis, performance reporting, and executive-level presentations.
• Strong analytical, problem-solving, and stakeholder management skills.
• Experience working with cross-functional IT teams and senior leadership.

Preferred

• Experience in financial services or large enterprise environments.
• Familiarity with regulatory and audit requirements related to IT resilience.
• Advanced skills in data visualization tools (Power BI, Tableau, etc.).

RESPONSIBILITIES

• Develop and implement a resiliency-aligned performance and data governance framework covering system availability, recoverability, incident trends, and risk indicators.
• Define and manage KPIs and KRIs related to service continuity, RTO/RPO adherence, system stability, and dependency risks.
• Oversee centralized collection, validation, and consolidation of IT performance and resiliency data across all technology verticals.
• Analyze data and translate into actionable insights for senior leadership, highlighting risks, vulnerabilities, and improvement areas.
• Lead monthly executive reporting on IT performance and resilience posture, including incidents, trends, and remediation progress.
• Coordinate audit, regulatory, and governance reporting related to IT controls and technology resilience.
• Facilitate performance and resiliency review meetings with IT leadership to ensure accountability and data accuracy.
• Identify systemic issues and recurring weaknesses, and drive continuous improvement initiatives.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#CrossChannelJobs #JobSearch
#CareerOpportunities #HiringNow
#Employment #JobOpenings
#JobSeekers
#FacebookLinkedIn