Branch Teller and Services Officer

Job Description

REQUIREMENTS

• Prior experience in customer due diligence, document processing and bank processing related roles is must
• Experience of successfully handling customers via email, phone line and face to face meetings
• Excellent command in spoken in written English and Arabic
• Customer centric and ready to go an extra mile to provide best in class service to clients
• A graduation degree is essential for obtaining a UAE visa and/or work permit. If your university certificate is from outside the UAE, up-to-date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE

RESPONSIBILITIES

• Assist customers by effectively dealing with their enquiries pertaining to delivery items of all types.
• Managing significant volumes of transactions of large amount and process them with appropriate authorisation and controls.
• Contribute to the Bank’s business objectives and goals by providing personalized effective service while ensuring full compliance with FIM and other procedure manuals including instructions issued from time to time.
• Receive cheque returns sent by Clearing and other branches for accounts pertaining to respective Branch.
• Delivery of Cheque returns to the customers as per procedure, notifying customers for returned cheques and updating in system.
• Ensure records are being sent for scanning to be filed and indexed under Filing.

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