Engineering Support Coordinator

Job Description

REQUIREMENTS

• Education: Bachelors Degree
• Additional details: Candidates must be based in the UAE and should be willing to move to company visa.
• Experience: 1+ years of relevant experience.

RESPONSIBILITIES

Customer Relationship Management:

Communicate with customers to provide detailed information about machine contracts and available services.

Receive service inquiry calls from customers and assign the appropriate service engineer to resolve the issue.

Respond to customer inquiries regarding service schedules.

Conduct customer satisfaction surveys and analyze feedback to identify areas for improvement.

Administrative Responsibilities:

Provide comprehensive administrative support, including filing records, compiling weekly reports from Service Engineers, and reporting any occurrences directly to the Line Manager.

Prepare and submit all necessary documentation for Health Authority compliances related to new installations to ensure high standards of customer service.

Maintain and update a database of instruments, customers, and service contracts for all existing clients on a regular basis.

Prepare necessary documentation for ISO and supplier audits.

Service Operations Coordination:

Oversee the seamless execution of service operations carried out by Service Engineers.

Monitor inventory levels of spare parts, consumables, and reagents to ensure continuous optimal performance of instruments.

Collaborate with the Sales and Accounts Departments to track transactions related to spare parts orders, service contract invoicing, and payments.

Generate system actions (SO, CQ, PO) as required.

Receive the Installation Request Form from the sales team, create the asset, and coordinate with the Line Manager to allocate tasks among the service team.

Collect final acceptance documents from the service team and share them with the Finance and Collection teams.

Track and oversee the progress of job orders and service contracts.

Are you interested in this position?

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