Customer Success Manager

Job Description

REQUIREMENTS

• 4+ years of experience as a Customer Success Manager in the cyber security industry
• Must be already a legal resident of the UAE and hold a valid Emirates ID
• Experience managing renewals and Enterprise accounts within the MEA market
• Ability to communicate and build relationships with stakeholders at all levels, including executives
• Strong analytical and problem-solving skills
• Highly organized, with the ability to manage multiple priorities
• Fluent in English

RESPONSIBILITIES

• Operate as the primary point of contact for your portfolio of accounts
• Build strong relationships with key stakeholders and maintain regular engagement (remote and onsite)
• Represent customer needs internally and ensure expectations are met
• Identify expansion opportunities and support renewal processes
• Develop a strong understanding of our client’s product and use cases
• Collaborate closely with Sales to support opportunities while maintaining high customer engagement
• Track account metrics and maintain accurate customer data in the CRM
• Travel for onsite meetings and business reviews as needed (30-40%)

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