Customer Sales Executive

Sales Executive

Dubai

May 25, 2026

Application ends: August 23, 2026

REQUIREMENTS

Experience: Previous experience in a customer service or support role is preferred but not required. Fresh graduates with strong communication skills are also encouraged to apply.
Communication Skills: Excellent verbal and written communication skills with the ability to convey information clearly and empathetically.
Problem-Solving: Strong problem-solving skills with the ability to think critically and provide effective solutions.
Technical Skills: Proficiency in using customer support software, CRM systems, and basic computer applications (e.g., Microsoft Office, Google Workspace).
Interpersonal Skills: Ability to build rapport with customers and maintain a positive attitude even in challenging situations.
Adaptability: Willingness to learn and adapt to new technologies, processes, and procedures.
Attention to Detail: Strong attention to detail and the ability to handle multiple tasks simultaneously.

RESPONSIBILITIES

Customer Interaction: Respond promptly to customer inquiries and issues through phone, email, chat, and other communication channels.
Issue Resolution: Diagnose and resolve customer problems or concerns effectively and efficiently. Escalate complex issues to higher-level support or management as needed.
Product Knowledge: Develop and maintain a deep understanding of our products and services to provide accurate information and support.
Documentation: Record and track customer interactions and issues in the company’s CRM system, ensuring all relevant details are captured.
Feedback Collection: Gather customer feedback and insights to help improve products, services, and processes.
Team Collaboration: Work closely with other team members and departments to address customer concerns and provide comprehensive solutions.
Adherence to Policies: Follow company policies and procedures while handling customer inquiries and resolving issues.