Order Entry Clerk

Job Description

REQUIREMENTS

• High school diploma or equivalent required; associate’s or bachelor’s degree in business, healthcare administration, or a related field is a plus
• 0–2 years of experience in order entry, data entry, administrative support, or a related role
• Strong attention to detail with a high level of accuracy in data entry and record keeping
• Excellent written and verbal communication skills with a professional and friendly tone
• Proficiency with Microsoft Office Suite including Word, Excel, and Outlook
• Experience with CRM software, order management systems, or ERP platforms is a plus
• Ability to multitask and prioritize effectively in a fast-paced remote environment
• Strong organizational and time management skills with the ability to meet deadlines
• Self-motivated, reliable, and able to work independently with minimal supervision
• Ability to handle sensitive client and organizational information with discretion and professionalism
• Genuine passion for behavioral health, wellness, and making a positive impact in the community
• Bilingual skills are a welcome bonus

RESPONSIBILITIES

• Accurately enter and process client service orders into the company’s order management and CRM systems
• Review and verify order details for accuracy, completeness, and compliance with company policies
• Communicate with clients and internal teams to confirm order details, service schedules, and special requests
• Coordinate with operations, clinical, and administrative teams to ensure timely and accurate service delivery
• Track and monitor the status of all active orders and provide updates to clients and staff as needed
• Resolve order discrepancies, errors, or delays promptly and professionally
• Maintain organized and up-to-date records of all orders, transactions, and client interactions
• Generate and review daily, weekly, and monthly order reports for management review
• Assist with invoicing, billing inquiries, and payment processing as needed
• Identify opportunities to improve the order entry process and communicate recommendations to management
• Handle all client and organizational data with the highest level of confidentiality and in compliance with HIPAA and applicable privacy regulations
• Provide general administrative and operational support to the team as required

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