Call Center Team Lead

Job Description

REQUIREMENTS

• 1-2 years of call center experience required
• Previous leadership, coaching, or supervisory experience preferred
• Strong written and verbal communication skills
• Comfortable navigating multiple systems and CRM platforms
• Typing speed of 30+ WPM and solid computer proficiency

RESPONSIBILITIES

• Lead and support a team of customer service representatives.
• Monitor and improve team performance, track key metrics, and provide feedback.
• Handle escalated customer issues and serve as the first point of escalation.
• Ensure adherence to company policies and operational procedures.
• Offer solutions to challenges while maintaining an upbeat and positive attitude.
• Foster a positive team culture and drive team engagement.
• Ensure high-quality customer service delivery across phone, email, and live chat channels.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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