Technical Customer Care Specialist I 

Job Description

REQUIREMENTS

• High school diploma or equivalent; associate or bachelor’s degree in a related field is a plus.
• 0–2 years of experience in customer support, technical support, or IT help desk.
• Basic understanding of operating systems, networking, or software troubleshooting.
• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Customer-focused attitude with patience and empathy.

Preferred:

• Experience with support tools like Zendesk, Freshdesk, Salesforce, or similar platforms.
• Familiarity with CRM systems and ticketing software.

RESPONSIBILITIES

• The Technical Customer Care Specialist will also be responsible for routine customer questions relating to product usage within our client’s, as well as technical support issues relating to the suite of products.
• This role is responsible for leveraging technical knowledge to deliver excellent care to clients while adhering to quality assurance standards.
• Handle routine customer questions relating to product usage Provide technical support on issues through to resolution. Maintains expert-level knowledge of our client’s processes and procedures.
• Accurately log all customer information in the CRM tool Facilitate communication to other departments as needed to resolve client concerns
• Communicate with key stakeholders to identify and resolve inquiries. Provide proper follow- up to ensure customer is kept apprised of the issue status

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#CrossChannelJobs #JobSearch
#CareerOpportunities #HiringNow
#Employment #JobOpenings
#JobSeekers
#FacebookLinkedIn