Remote Homecare Referral & Intake Coordinator

Job Description

REQUIREMENTS

• Fluent English — clear, professional phone presence is essential
• Previous experience in healthcare, home care, medical office, or patient coordination preferred
• Comfortable making high volumes of outbound calls daily
• Experience with a CRM (Go High Level preferred, or similar)
• Self-motivated and able to work independently with minimal supervision
• Reliable internet connection and quiet workspace
• Available during US Eastern Time business hours (9am-5pm ET, Monday-Friday)

RESPONSIBILITIES

• Make 10-15 outbound calls per day to pediatric offices, hospital discharge planners, case managers, school district nurses, and community health workers across our Georgia service counties
• Build and maintain relationships with referral sources through consistent weekly follow-up
• Conduct warm intake calls with families referred to our agency and guide them through the GAPP enrollment process
• Log all calls, contacts, and referrals in Go High Level CRM same-day
• Send follow-up texts and emails to unresponsive families (minimum 3 touch attempts per referral)
• Maintain a master referral source database organized by county and source type
• Track and report weekly metrics to agency owners
• Learn the GAPP program basics to answer common family questions confidently
• Schedule intake appointments and coordinate paperwork collection

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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