Administrative Support/Scheduler

Job Description

REQUIREMENTS

• Strong organizational skills with proven ability to manage multiple schedules simultaneously.
• High attention to detail and strong follow through when working with deadlines, trackers, and calendars.
• Ability to work independently while collaborating effectively with a fully remote team.
• Proficiency with standard office and project tools including Outlook, Excel, Teams, SharePoint, trackers, and dashboards; ability to quickly learn new systems and processes.
• Excellent customer service and relationship management skills, including strong verbal and written communication.
• Minimum of 2 years of customer service experience required.
• Prior experience in administrative support, scheduling, or coordination roles required.
• Experience supporting healthcare, Medicaid, compliance, or contract based projects preferred.
• High school diploma or equivalent required.
• Associate’s degree or higher preferred.

RESPONSIBILITIES

• Coordinate and schedule nurse reviewer activities, including onsite review visits, remote reviews, interviews, and meetings.
• Manage and monitor multiple calendars to avoid conflicts and ensure appropriate regional coverage.
• Track completion of key project activities tied to contractual timelines and milestones.
• Serve as a point of contact for providers regarding scheduling and review process questions.
• Prepare and send clear, timely written communications related to schedules, changes, and expectations.
• Maintain confidentiality and safeguard sensitive information in compliance with HIPAA and project standards.
• Perform accurate data entry and maintain version control for project files and documentation.
• Support supervisors and project leadership with administrative, coordination, and ad hoc tasks as assigned.

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