Customer Service Representative

Job Description

REQUIREMENTS

• High school diploma or general education degree (GED) is required.
• 2+ years of customer service experience in a call center or high-volume support environment
• Professional experience with CRM platforms; Salesforce preferred
• Experience managing 50+ interactions per day
• Comfort working in a KPI-driven environment
• Strong written and verbal communication skills
• Ability to remain calm and professional in escalated situations
• Excellent time management and multitasking skills
• A dedicated, distraction-free remote workspace

RESPONSIBILITIES

• Manage high-volume inbound customer interactions across phone, email, and chat
• Deliver empathetic, solutions-focused support while maintaining professionalism
• Meet and exceed performance metrics including:
  • Customer Satisfaction (CSAT)
  • Average Handle Time (AHT)
  • Service Level Agreements (SLAs)
  • Productivity and resolution goals
• Navigate multiple systems simultaneously with accuracy and efficiency
• De-escalate challenging situations while protecting company policy and customer trust
• Maintain thorough and precise case documentation
• Collaborate with internal teams to resolve complex customer issues

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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