Operations and Customer Support Administrator

Job Description

REQUIREMENTS

• Experience in customer service, admin, or operations is a plus
• Strong communication skills (written and verbal)
• Organized, detail-oriented, and able to juggle multiple tasks
• Comfortable working independently in a remote setting
• Tech-friendly and quick to learn new systems
• Someone who takes initiative and enjoys improving processes

RESPONSIBILITIES

• Answer calls and respond to emails from prospective customers
• Help new families get signed up and answer questions about our programs
• Support current customers with scheduling changes, account updates, and general questions
• Handle customer concerns with a positive, solutions-focused approach
• Keep customer information organized and up to date
• Look for ways to improve how we do things—whether that’s using new tools or simplifying processes
• Help implement small improvements that make our operations more efficient
• Work closely with the team to keep everything running smoothly

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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