Customer Service Representative

Job Description

REQUIREMENTS

• High school diploma or equivalent; additional education is a plus.
• Proven experience in a customer service or call center role preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and professional under pressure.
• Comfortable using computer systems and customer management software.
• Flexible availability to work various shifts, including evenings and weekends if required.

RESPONSIBILITIES

• Answer incoming calls and respond to customer inquiries in a timely and professional manner.
• Identify customer needs and provide appropriate solutions or escalate as necessary.
• Maintain detailed and accurate records of customer interactions and transactions.
• Follow established procedures for handling customer complaints and feedback.
• Collaborate with team members and other departments to resolve issues effectively.
• Stay informed about product and service updates to provide accurate information.
• Meet or exceed individual and team performance targets.

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