ServiceNow QA/Test Lead (Manual)

Job Description

REQUIREMENTS

• Proven hands-on experience testing ServiceNow platforms
• Strong manual testing skills across web-based applications
• Test case design and test strategy development
• Experience with JIRA and TestRail
• API testing and basic SQL troubleshooting
• 6+ years of relevant QA experience

Preferred

• ServiceNow certifications (preferred)
• ISTQB or equivalent testing certification
• Experience with automated testing frameworks (advantageous)
• Prior exposure to ITSM/CMDB implementations at enterprise scale
• Excellent English communication and stakeholder management skills

RESPONSIBILITIES

• Lead and coordinate QA activities for ServiceNow modules (ITSM, CMDB, Catalog)
• Define and implement test strategies, plans and test cases to ensure full coverage
• Execute functional, regression, exploratory and integration testing
• Validate API and SQL-based integrations and data integrity
• Log, track and manage defects using JIRA/TestRail; ensure timely resolutions
• Collaborate with product owners, developers and offshore teams in Agile/Scrum ceremonies
• Mentor junior QA engineers and drive QA best practices

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