Account Coordinator

Job Description

REQUIREMENTS

• Experience with MS Office 365 suite of tools
• Strong written and verbal communication skills
• Organizational and time-management skills
• Dedication to quality with a problem-solving attitude
• Ability to prioritize based on immediate needs and changing production schedules
• Previous customer service experience preferred
• Experience with Smartsheets is a plus

RESPONSIBILITIES

• Receive, and input client orders into internal project management system
• Request source assets from clients via email or via client systems
• Maintain production schedule based on client needs, due dates, and SLA
• Liaise with internal operations teams to ensure deadlines and client specifications are met
• Verify ingested assets meet minimum requirements and reject if they do not
• Ingest inbound source files to internal production servers
• Maintain asset repositories to ensure proper cataloging and archival of assets
• Provide daily updates on project statuses to local and overseas Account Management teams
• Communicate customer feedback to Account Management team
• Escalate rejections and/or delays in production to Account Managers
• File tickets for external rejections
• Perform other basic administrative duties as required

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