National Partnerships Manager

Partnerships Manager
Remote
April 9, 2026
Application ends: July 8, 2026

Job Description

REQUIREMENTS

  • Bachelor’s degree required
  • ABPI qualified, or willingness to obtain ABPI qualification if not already held
  • Experience working with private providers, healthcare platforms or patient access models
  • Familiarity with digital health, direct-to-consumer or access-focused healthcare initiatives
  • Comfortable working in evolving environments where not everything is defined, bringing structure and clarity without losing momentum
  • Passion for making a tangible difference to the experiences of healthcare professionals and their patients

RESPONSIBILITIES

  • Build and maintain strong, productive relationships with national and regional partners across the private market ecosystem, spanning organisations of all sizes — from independent healthcare professionals and specialist clinics through to large private providers and digital health platforms
  • Serve as the primary point of contact for partners and healthcare professionals, providing responsive, knowledgeable support that builds confidence and trust in our solutions — proactively ensuring they are well-informed, well-supported and able to make the most of what we offer
  • Support consistent onboarding and ongoing engagement across a diverse partner and customer base
  • Develop and maintain a thorough working knowledge of our digital solutions, becoming a credible and reliable expert that partners and healthcare professionals can depend on — confidently positioning the value proposition and tailoring the message to the needs of different partners and audiences
  • Act as an ambassador for outstanding customer experience, ensuring every interaction reflects the highest standards of service
  • Identify and address experience gaps or points of friction in a timely and practical way, escalating where needed and contributing to solutions that improve the experience for customers, healthcare professionals and the patients they care for
  • Support the delivery of a consistent, high-quality experience across all partners, regardless of size or setting
  • Listen actively to partners, healthcare professionals and customers to gather meaningful on-the-ground insight about how our solutions are landing and where improvements could be made
  • Capture and communicate feedback clearly to internal teams, contributing to a continuous loop of learning that helps shape future initiatives and service evolution. Flag emerging trends, risks or opportunities observed in the field, supporting informed decision-making at a strategic level
  • Partner closely with the private market sales team and B2B private ecosystem colleagues, ensuring strong alignment between external engagement and broader commercial activity to deliver a joined-up experience for customers and healthcare professionals
  • Lead the implementation of partnership-related initiatives, ensuring activities are delivered on time, to a high standard and in line with agreed plans
  • Work collaboratively with colleagues across marketing, digital, operations, legal and compliance to ensure smooth and coordinated delivery, bridging the gap between external partners and internal teams through clear communication and follow-through
  • Maintain the highest standards of integrity in all external-facing activities and partner interactions
  • Ensure all activities, materials and communications are conducted in compliance with applicable legal, regulatory, Ethical & Compliance (E&C) requirements and the ABPI Code of Practice
  • Work closely with Legal, Regulatory, Medical and E&C colleagues to navigate compliance considerations in day-to-day delivery, acting as a role model for compliant and ethical behaviour

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