Drop Bury Coordinator

Job Description

REQUIREMENTS

• Ability to analyze and interpret data
• Ability to communicate orally and in writing in a clear and straightforward manner
• Ability to communicate with all levels of management and company personnel
• Ability to handle multiple projects and tasks
• Ability to maintain confidentiality
• Ability to make decisions and solve problems while working under pressure
• Ability to prioritize and organize effectively
• Ability to show judgment and initiative and to accomplish job duties
• Ability to use personal computer
• Proficient in using Microsoft Office software applications (including MS Word, Excel, etc.)
• Ability to work independently
• Ability to work with others to resolve problems, handle requests or situations
• Ability to use scheduling and workforce management software (e.g. Workforce Express, Work Assure, Connect, CSG and Connect)
• Knowledge of cable television products and services
• Flexibility with work schedule required (weekends)
• High School Diploma or recognized equivalent required
• Dispatch experience preferred
• Construction Coordinator experience preferred

RESPONSIBILITIES

• Contribute to the Company vision of being the industry leader in customer fulfillment through quality, commitment, courtesy, teamwork, and unparalleled professionalism.
• Ensure efficient and effective routing of cleared pending drop buries to the appropriate crews as to insure we arrive on site within the time frame committed to the customer.
• Continuously monitor and adjust work assignments to ensure SLA’s are met on drop buries.
• Maintains accurate information notes within the necessary systems where manual intervention is required to resolve the order discrepancy.
• Interact with field leadership to ensure that all work is completed on time to meet customer expectations.
• Use billing system, Microsoft Office applications and other computer programs and systems to ensure SLA’s are met on all drop buries.
• Provide positive influence and leadership within the organization. This position is clearly intended to have a leadership component and requires one to be mindful of their behavior both in and out of the workplace.
• Respond to internal and external requests for help in a timely and professional manner.?
• Other duties as assigned.

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