Provider Services Representative

Job Description

REQUIREMENTS

• 1 year customer service experience.
• Experience with provider interaction preferred, but not required.
• Must have a High School Diploma or GED
• Bi-lingual (Spanish) a plus

RESPONSIBILITIES

• Manage multiple channel (telephone, electronic, web, provider portal, plan to plan chat, and face-to-face) interactions professionally, efficiently and with excellent communication skills.
• Effectively present and discuss the products and services to external and internal providers with integrity and understanding and accuracy with every interaction.
• Focus on provider retention through first call resolution of concerns.
• Establish and maintain positive relationships with providers on behalf of the company by taking personal and complete responsibility for each provider interaction.
• Ensure all providers’ needs are completely met, timely, without elevation if possible.
• If business needs permit, support the efforts of sales representatives by conducting onsite and/or community-based educational meetings.
• Large emphasis on quality, productivity, adherence, handle time, and not negatively affective and jeopardizing the company’s provider relations, internally and externally
• Complete ongoing training to stay abreast of products, services, and policy changes.
• Improve quality of work daily by learning and employing new skills or adapting previous processes to mirror the fit-for-excellence company culture.
• Recognize, document, and alert supervisors of trends in provider calls.
• Conduct self in a manner consistent with the values of the organization.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#CrossChannelJobs #JobSearch
#CareerOpportunities #HiringNow
#Employment #JobOpenings
#JobSeekers
#FacebookLinkedIn