Customer Service Representative

Job Description

REQUIREMENTS

• 1 – 2 years of experience in customer service, preferably in eCommerce or a high-volume support environment
• Experience handling email and/or live chat support within ecommerce domain
• Strong written communication skills with excellent grammar and tone
• Ability to manage a high volume of customer conversations efficiently
• Strong attention to detail and ability to follow processes
• Comfortable using customer support platforms and learning new tools quickly
• Self-motivated and able to work independently in a remote environment

Preferred Education & Experience

• Experience with customer support platforms such as Zendesk, Richpanel, or similar systems
• Familiarity with subscription-based eCommerce businesses
• Interest in health, nutrition, or wellness products

RESPONSIBILITIES

• Respond to customer inquiries via email and live chat in a timely and professional manner
• Assist customers with order status, shipping updates, account access, subscription management, and product questions
• Troubleshoot and resolve basic customer concerns independently
• Accurately document customer interactions in the support platform
• Utilize internal knowledge bases and saved replies to ensure consistent and accurate responses
• Escalate complex or sensitive issues to Tier 2 or leadership when appropriate
• Maintain a high standard of customer satisfaction, empathy, and professionalism in all interactions
• Follow internal processes and SOPs to ensure consistent service quality
• Meet or exceed productivity and quality expectations for response time and ticket resolution

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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