Customer Support Representative

Job Description

REQUIREMENTS

• High-speed, reliable Internet connection
• 1+ years in technical support of a SaaS product, preferably via email or chat
• Experience working with macOS, iOS, Windows
• A great attitude and an eagerness to learn and solve problems

Preferred :

• College education
• 2+ years working remotely
• Strong interest in productivity / working smarter
• Passion for your work and self-motivation

RESPONSIBILITIES

• Managing a support queue and responding to customer emails with empathy, troubleshooting issues, and spotting potential bugs
• Teaching “how-to’s” over email in a way that makes users feel confident — bringing your personality into every interaction
• Following up on resolutions and helping improve the product experience
• Acting as a customer advocate, identifying trends in support cases, and escalating issues when needed
• Meeting and exceeding KPIs for response times, customer satisfaction, and quality of support
• Keeping the knowledge base up to date and jumping into support projects once the queue is under control

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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