Customer Service Representative

Job Description

JOB DETAILS

REQUIREMENTS

• Proven experience in call center or customer support roles preferred, with strong phone etiquette and communication skills
• Multilingual abilities are highly valued to serve diverse client needs effectively
• Bilingual proficiency in English and another language is a plus. Mandarin proficiency is desired but not required.
• Demonstrated ability to perform data entry accurately and efficiently using computer skills and typing proficiency
• Knowledge of Microsoft Office applications for documentation and reporting purposes
• Outbound calling experience is advantageous for proactive client engagement
• Strong analysis skills to assess customer issues quickly and provide effective solutions
• Excellent interpersonal skills with a friendly, professional demeanor
• Ability to handle cash transactions responsibly when required
• Previous experience in sales or client services will be beneficial but is not mandatory

RESPONSIBILITIES

• Respond promptly and courteously to customer inquiries via phone, email, or chat channel.
• Process customer orders and order acknowledgments.
• Support supply chain management that includes scheduling logistics and transportation.
• Ability to forecast and manage inventory.
• Provide accurate information about products, services, and account details to clients
• Assist customers with troubleshooting issues and resolving complaints effectively
• Conduct outbound calls to follow up on customer requests or promote new offerings
• Enter and update customer data accurately within our systems using Microsoft Office tools and data entry skills.
• Maintain clear communication with clients, ensuring their concerns are addressed with professionalism and empathy

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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