Customer Service Representative

Job Description

JOB DETAILS

REQUIREMENTS

• Bachelor’s Degree preferred
• Two + years working as a customer support representative/technical support representative
• Experience working remotely with space for an “at-home workstation”
• Experience with industry standard applications (MS Office, Internet Explorer, Remote Support Tools, Windows, SQL)
• Excellent verbal and written skills
• Strong analytical and reasoning skills to effectively troubleshoot issues over the phone
• Highly organized person with exceptional attention to detail, ability to multi-task and work under pressure
• Someone who is a quick learner with the ability to understand a wide range of issues and topics
• Ability to work independently but who is excited to be a part of a dynamic team
• Patience
• Salesforce experience
• Ability to communicate technical issues in a way that is understandable to non-technical customers
• Ability to work between the hours of 7:00am and 8:00pm

RESPONSIBILITIES

• Provide customer service and technical support of all Itamar Medical products and services.
• Receive incoming phone calls and emails – troubleshoot, research and respond to inquiries in a timely, professional manner which meets high-quality, productivity and performance standards.
• Work with a diverse team to investigate, assess and resolve issues in accordance with established guidelines and policies. Inform Customer Service Manager of all unresolved issues.
• Keep accurate records and document actions and discussions.
• Understand and educate customers about all Itamar Medical products and services.
• Retain customers through superior customer service and technical support.

Are you interested in this position?

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