Client Success

Job Description

JOB DETAILS

REQUIREMENTS

• Strong problem-solving skills and the ability to break down complex topics into actionable steps.
• Excellent verbal and written communication skills, with a direct and professional approach.
• Experience in client support, training, or education, preferably in a technology-driven environment.
• Ability to manage multiple tasks, prioritize effectively, and work independently.
• Comfortable using a variety of digital tools and platforms (e.g., Zoom, Screencast-O-Matic, Shopwindow, Happy Scribe, Spatial).
• Motivated to understand client perspectives and deliver tailored, impactful solutions.
• Self-starter with a passion for building systems and processes that drive client success.
• Demonstrable experience with AI.

Preferred

• Experience creating training materials and delivering virtual training sessions.
• Familiarity with sales, marketing, and support software platforms.
• Ability to synthesize feedback and data into actionable insights.

RESPONSIBILITIES

• Build strong relationships with a portfolio of Touchpoint Labs clients, understanding their objectives and helping them achieve measurable improvements in their business.
• Operate and become proficient in Touchpoint Labs’ software platform and a variety of other technologies, determining the best tools for each client scenario.
• Simplify complex concepts and processes, creating clear and concise training materials, including videos and documentation, to enable client success.
• Design and deliver engaging training sessions, including one-on-one and group webinars, to educate clients on best practices and platform features.
• Continuously evaluate client progress, adapting training and support to meet diverse learning styles and needs.
• Collaborate with internal teams across Product, Marketing, Sales, Onboarding, and Client Success to gather insights and develop effective educational resources.
• Proactively identify opportunities to improve client outcomes and implement solutions that drive results.
• Respond to client inquiries via email, video, and other communication channels in a timely and professional manner.
• Contribute to the ongoing development and refinement of client success processes and training programs.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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