Associate Application Support Engineer

Job Description

JOB DETAILS

REQUIREMENTS

• Preferred degrees: Associate or Bachelors degree in CIS, MIS, IT or similar technical related major.
• Experience supporting an enterprise application with customer facing experience is highly desirable.
• Passionate about helping people and patient care
• Attention to detail and quality in terms of support provided
• Previous knowledge and experience providing support to government agencies is preferred.
• Minimum of 3-5 years prior experience in support, customer success, or training is required.
• Proficient in complex troubleshooting, problem solving, and root cause analysis.
• Experience with Microsoft Word, Excel, PowerPoint, Visio. Experience in Salesforce, Zendesk, JIRA is desirable.
• Knowledge and experience with healthcare information systems.
• Ability to coordinate and oversee critical customer issues and deliver resolutions punctually.
• Work remotely with limited supervision.
• Excellent interpersonal and teamwork skills.

RESPONSIBILITIES

• The primary objective of the Application Support specialization within the Technical Support (CS) Job Family is to provide highly visible customer support ranging from remote off-site installation, as well as checking on customer incidents providing technical guidance and necessary diagnoses, troubleshooting, and repair/upgrade of the Somnoware application as needed.
• Responsible for installation and approval of operational quality of Somnoware at customer sites.
• Performs work in a specialized area of healthcare IT support that involves understanding workflow related to patient care for Clinicians/Physicians working with patients with OSA or COPD
• Expected to perform independently and eventually become an SME on the Somnoware Platform as well as Sleep Diagnostic software systems
• Document and maintain accurate records of client interactions and solutions provided
• Identify opportunities for process improvements and innovative solutions for common problems
• Create user guides/ internal documentation for customers as well as internal teams
• Occasionally will be involved with formal training for junior staff.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#CrossChannelJobs #JobSearch
#CareerOpportunities #HiringNow
#Employment #JobOpenings
#JobSeekers
#FacebookLinkedIn