Job Overview
JOB DETAILS
REQUIREMENTS
- Fluency in English; bilingual abilities are a strong plus for serving diverse client bases.
- Previous call center experience or customer support background is preferred but not required; we welcome motivated newcomers!
- Strong communication skills with an emphasis on active listening and clear articulation.
- Basic computer skills including proficiency in Microsoft Office applications such as Word and Excel.
- Ability to handle cash transactions accurately when needed and perform data entry with attention to detail.
- Demonstrated ability to manage multiple tasks efficiently in a fast-paced environment.
- Outbound calling experience and analysis skills are advantageous for supporting sales efforts and customer insights.
RESPONSIBILITIES
- Respond promptly and professionally to customer inquiries via phone, email, or chat channels.
- Provide accurate information about products and services, ensuring customer satisfaction.
- Assist clients with account questions, billing issues, and service requests using effective communication skills.
- Conduct outbound calling campaigns to follow up on leads or gather customer feedback.
- Enter and update customer data accurately in the company’s database using Microsoft Office tools and data entry skills.
- Support sales initiatives by promoting products or services tailored to customer needs.
- Maintain excellent phone etiquette and communication standards during all interactions.
- Collaborate with team members to resolve issues efficiently and enhance overall client support.
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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Employer : Anticipate Fintech (HK) Ltd
