Job Overview
JOB DETAILS
REQUIREMENTS
- Previous experience in a call center or customer service role is preferred but not mandatory.
- Bilingual or multilingual abilities are a plus, particularly in English and Spanish or other languages.
- Familiarity with sales techniques and client services will be beneficial.
- Strong computer skills with proficiency in Microsoft Office applications.
- Excellent typing skills and attention to detail for accurate data entry.
- Effective analysis skills to assess customer needs and provide appropriate solutions. If you are ready to embark on a rewarding career in customer service and possess the desire to learn and grow within our company, we encourage you to apply!
RESPONSIBILITIES
- Provide outstanding customer service through various channels, including phone, email, and chat.
- Assist customers with product inquiries, order status, and account management.
- Perform data entry tasks accurately and efficiently to maintain up-to-date customer records.
- Handle outbound calling to follow up on customer inquiries or feedback.
- Utilize Microsoft Office applications to document interactions and generate reports as needed.
- Demonstrate effective communication skills and phone etiquette while interacting with clients.
- Collaborate with team members to enhance the overall customer experience.
- Analyze customer needs and provide tailored solutions to ensure satisfaction.
- Support cash handling processes when required.
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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Employer : Mandres Investments (UK) Ltd
