Vendor Operations Specialist

Job Overview

JOB DETAILS

REQUIREMENTS

• 2-3 years’ experience in a customer service or retail operation role.
• Demonstrated customer service demeanor.
• Able to work weekends, and evenings during Sale periods.
• Able to work cross functionally where needed within the SKU Building team.
• Strong organizational skills.
• Work in Salesforce queue and manage caseload; accordingly, SF Lightning experience a plus.
• Attention to detail; outstanding problem-solving/multi-tasking skills; strong follow-through skills; resourceful and creative.
• Find solutions while considering best interests of the customer and the company.
• Outstanding communication skills, both verbal and written; conveys information in a clear and concise manner; asks appropriate probing questions.
• Creative; looking for ways to gain/build relationships and improve processes.
• Able to work in multiple systems at one time.
• Proficient in Microsoft Office.
• Learn quickly when facing new problems; open to change; resourceful in finding solutions; enjoys challenges and unfamiliar tasks. Ability to effectively cope with change; can decide and act without having the total picture; handles uncertainty well.
• Team player. Cooperative, and support of peers; encourages collaboration.
• Interested in self-development; Is personally committed to continuously improve. Understand that different situations and levels may call for different skills and approaches.
• Ability to work Core Hours: 8:30-5:30 pm.

RESPONSIBILITIES

• Provide and manage daily Special-Order support functions to the Retail and Contract Sales Organizations.
• Create custom SKUs and provide Account Specialists/Sales Representatives with pricing.
• Manage SKU integrity and accuracy including the extended product options selling tool database.
• Maintain and update Special Order and Replacement Part tools and documents available to the sales fields.
• Work with sales field to ensure an efficient and smooth operation for Special Ordering and when ordering Replacement Parts.
• Correspond with vendors and confirm lead time and pricing for SKU’s and special materials requirements.
• Meet regularly with Merchant(s) to ensure selling tools are easy to use and to promote the launch of new programs.
• Arrange swatch approval process for Custom (COL/COM) orders and upon order placement monitor through life cycle to include tracking information, receipt and other material requirements.
• Primary contact for product compliance; work with compliance team to implement compliance for Expandable Plastics, TSCA VI, CAL 117-2013, Flame Retardants, Prop 65 and other regulations.
• Manage and maintain accurate Special Order and Replacement Part sales tools to include catalogs, pricelists, swatches by request, and disseminate assortment updates for the Retail and Contract Sales Organizations.

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