Job Overview
JOB DETAILS
REQUIREMENTS
- Proven experience in IT support, help desk, or desktop support roles with a focus on technical support.
- Familiarity with computer networking, LAN/WAN configurations, VPNs, firewalls, and network troubleshooting.
- Proficiency in managing computer hardware components and performing software troubleshooting.
- Experience with Microsoft Office applications and enterprise tools such as Mirth.
- Ability to diagnose issues related to software, hardware, or network failures efficiently.
- Excellent communication skills with a customer service-oriented mindset.
RESPONSIBILITIES
- Provide technical support for hardware, software, and network issues across multiple operating systems including self hosted and Azure servers.
- Troubleshoot software problems related to Microsoft Office suite, desktop applications, and enterprise tools Mirth.
- Assist users with computer management tasks such as account setup, VPN configuration, firewall settings, and system updates.
- Support IT infrastructure components including LAN/WAN networks, switches, routers, and firewalls to ensure optimal performance.
- Document support requests and resolutions accurately using help desk tools like ZenDesk or Jira.
- Collaborate with team members to escalate complex issues when necessary and follow up to ensure resolution.
- Maintain knowledge of current technology trends and recommend improvements for existing systems.
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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Employer : Ausfintec (CY) Ltd
