Sr. Employer Account Executive

Job Overview

JOB DETAILS

REQUIREMENTS

• Bachelor’s degree in business, marketing, finance, healthcare administration or related area of study, or equivalent combination of education and/or work experience
• 7 years of client service experience to include 5 years of sales and/or account management experience in healthcare or pharmacy benefit management industry
• Strong understanding of the healthcare industry with subject matter expertise in one or more areas (pharmacy trend, health plan benefits, etc.)
• Proven ability to develop, evaluate and communicate selling strategies, presentations and proposals
• Excellent interpersonal skills, with the ability to effectively facilitate meetings, resolve conflict, build consensus, establish rapport, collaborate, and influence effectively across departments, internally and externally, and at all levels within an organization
• Able to balance and prioritize compliance, business and other competing goals and risks, while still driving programs and initiatives to completion
• Strong organization and prioritization skills, strong attention to detail, and the ability to simultaneously lead multiple, complex projects and strategies, under pressure and strict timeframes
• Ability to manage complex information to develop well-reasoned solutions that solve client’s problems
• Ability to work effectively in a matrixed team environment

RESPONSIBILITIES

• Develop and maintain key relationships with Plan’s account and pharmacy teams, and with corresponding consultants/brokers; maintain an intimate understanding of the industry and assigned account trends, challenges, priorities, and adopted products and services to influence the development and prioritization of strategic plans
• Maintain and drive strategic master account plans to ensure client engagement and satisfaction; drive cross-functional alignment between Prime and the strategic plan of the client, ensuring contract compliance and measurement of key deliverables
• Establish key internal relationships in order to advocate for client interests and help drive enterprise solutions that meet Prime and client priorities; work with Employer Account Manager to ensure member and client service excellence and satisfaction
• Lead client meetings as aligned to the account management principles, including but not limited to: identifying meeting objectives and participants, ensuring adequate preparation and presentation materials, disseminating and uploading meeting materials in client portal, and working across extended teams to ensure appropriate follow through and documentation; drive superior client satisfaction and engagement in all client interactions, including the co-development and implementation of the pharmacy master account plan per client
• Working with the Plan’s account teams, lead the proactive and strategic consultation efforts to maximize pharmacy spend through client renewals and the adoption of new or expanded use of Prime’s products and services
• Educate Employer groups on current topics in the industry, new product developments, and the competitive landscape; provide collateral materials and support when necessary to help facilitate the sales process; assist with client external audits, client presentations, client visits, and health fairs, as needed
• Manage the end-to-end RFP process for renewing groups, including the development of a contract renewal project plan; proactively analyze contract language and/or requirements, standardize where appropriate, and mitigate conflicting terms
• Document interactions with assigned accounts and input into the Salesforce CRM tool, including but not limited to meeting agendas and notes, identified dependencies or risks, key decision points and outcomes, and any next steps, agreed actions and responsibly parties; ensure the appropriate data is captured within Salesforce in order for the tool to be leveraged as a source of truth for the overall client relationship (client interactions, products pitched and deployed, decision records, etc)
• Provide mentorship and support to the broader account executive staff, including communications, training, and development feedback that promotes client satisfaction and customer service excellence
• Other duties as assigned

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