Job Overview
JOB DETAILS
REQUIREMENTS
- HND in a computing-related discipline or up to 2 years’ experience in a customer-facing role.
- Familiar with healthcare and The Craneware Group’s domain, products, and services.
- Basic knowledge of database principles, such as SQL.
- Basic SQL knowledge for solutions and troubleshooting.
- Expert troubleshooting skills.
- Effective problem-solving and information analysis.
- Excellent written and oral communication.
- Strong team player.
- Excellent customer service skills.
- High quality and accuracy in tasks.
- Effective time management.
- Proactive in volunteering for tasks.
RESPONSIBILITIES
- Managing and resolving software queries to maximize customer satisfaction.
- Escalating complex issues to the Analyst team or Line Manager for timely resolution.
- Identifying customer training needs and organizing sessions to improve software knowledge.
- Facilitating introductions to Customer Partnership or Customer Success teams to enhance engagement.
- Developing and maintaining knowledge of internal systems and documenting progress to improve SSR team processes.
- Identifying potential customer references and success stories to promote The Craneware Group’s software.
- Developing and sharing knowledge of all The Craneware Group’s products within the team.
- Completing remote installations for colleagues and customers to ensure satisfaction.
- Contributing to continuous improvement through 3Cs and lean processes.
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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Employer : Ausfintec (CY) Ltd
