Job Overview
JOB DETAILS
REQUIREMENTS
- High school diploma or equivalent
- General computer navigation knowledge
- Must have a place in your residence that would be suitable for taking phone calls or chats in an area you would consider to be secure
- Must have an outlet for laptop and monitors to be connected to
- Must have a wired internet connection (not Wi-Fi) at home with minimum upload and download speeds of 15MBps (internet speed test required)
- Must have a smart phone and be willing to install an RSA token as well as Microsoft Teams on it
- Experience in customer service or financial services position, preferably in a large phone center
- Experience in an in-bound help desk environment
- Prior experience with Microsoft Office, general computer software troubleshooting, and/or networking connectivity problems
RESPONSIBILITIES
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Interpret client needs, utilize software solutions, and troubleshooting skills to identify practical solutions
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Utilize software solutions, knowledge base, and computer systems to resolve and track user incidents
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Identify potential security issues and escalate issues appropriately to business partners, including partnering with developers and other lines of business
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Communicate clearly and calmly on the telephone, email, and chat and to use effective customer service techniques with clients who may be under stress
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Utilize oral, written, and interpersonal communication skills to interact with all levels of associates
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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Employer : Aqua Digital Rising
