Route Planner / CSR

Job Overview

JOB DETAILS

REQUIREMENTS

• Strong communication skills in English; bilingual abilities are a plus.
• Proficient in using computers and various software applications for data entry and record keeping.
• Previous experience in sales or customer service is preferred but not mandatory.
• Ability to analyze information effectively and make sound decisions based on customer needs.
• Excellent typing skills with attention to detail for accurate documentation of interactions.
• A positive attitude with a commitment to providing outstanding customer service.

RESPONSIBILITIES

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information regarding products, services, and company policies.
• Handle outbound calling for follow-ups and customer engagement initiatives.
• Analyze customer needs and provide appropriate solutions or escalate issues when necessary.
• Maintain detailed records of customer interactions and transactions in our computerized system.
• Process cash handling transactions accurately while adhering to company policies.
• Demonstrate excellent phone etiquette while communicating with customers.
• Collaborate with team members to improve service delivery and customer experience.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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