Job Overview
JOB DETAILS
REQUIREMENTS
- Previous experience in customer service or client services is preferred.
- Bilingual or multilingual capabilities are highly desirable, particularly in English and another language.
- Familiarity with sales techniques and cash handling is a plus.
- Proven ability to perform data entry tasks with accuracy and attention to detail.
- Strong typing skills with the ability to multitask effectively in a fast-paced environment.
- Prior call center experience is advantageous but not mandatory. If you are passionate about delivering excellent service and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity as a Customer Service Representative.
RESPONSIBILITIES
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Provide accurate information regarding products and services to enhance customer satisfaction.
- Handle outbound calling to follow up on customer concerns and feedback.
- Assist with data entry tasks, ensuring all customer interactions are logged accurately in our systems.
- Utilize Microsoft Office and other computer applications to manage client information effectively.
- Demonstrate excellent phone etiquette while managing high call volumes in a call center environment.
- Collaborate with team members to resolve complex issues and improve client services.
- Maintain a thorough understanding of company policies, procedures, and product offerings to provide informed support.
- Conduct analysis of customer feedback to identify trends and areas for improvement.
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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Employer : Aqua Digital Rising
