Job Overview
JOB DETAILS
REQUIREMENTS
- Strong communication skills, both verbal and written, with a focus on clarity and professionalism.
- Proficiency in Microsoft Office applications and general computer skills.
- Experience in customer service or call center environments is preferred.
- Ability to perform data entry accurately and efficiently.
- Multilingual or bilingual capabilities are a plus, particularly in English and other languages.
- Sales experience is beneficial for promoting services effectively.
- Excellent analysis skills to assess customer needs and provide tailored solutions.
- Typing proficiency to ensure quick documentation of interactions.
- Familiarity with outbound calling techniques to engage customers effectively. Join us as a Remote Customer Account Agent and contribute to creating positive experiences for our clients while developing your skills in a supportive environment.
RESPONSIBILITIES
- Provide outstanding customer service by addressing inquiries and resolving issues promptly.
- Manage customer accounts, including data entry and updates to account information.
- Conduct outbound calling to follow up on customer requests and provide information about services.
- Maintain accurate records of customer interactions and transactions in the system.
- Utilize Microsoft Office tools to create reports and analyze customer data.
- Demonstrate excellent phone etiquette while engaging with customers.
- Collaborate with team members to enhance the overall customer experience.
- Assist in cash handling processes as required.
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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Employer : Aqua Digital Rising
