Receptionist/Administrative Assistant

Job Overview

JOB DETAILS

REQUIREMENTS

• Strong communication and customer-service skills
• Must be able to attend weekly team meetings
• Ability to manage multiple communication channels remotely
• High attention to detail and accuracy
• Professionalism, reliability, and warmth
• Ability to maintain confidentiality (HIPAA compliance)
• Comfortable using computers, EHRs, and digital workflow tools
• Must have a home office with a working laptop and cell phone
• Experience working in a healthcare, therapy, counseling, or nutrition practice
• Familiarity with insurance verification and billing
• Ability to work independently and proactively
• Experience working remotely in an administrative or client-facing role

RESPONSIBILITIES

• Serve as the main point of contact for client inquiries (phone, email, client portal)
• Respond promptly and professionally to messages
• Support new clients—explain services, guide them through intake paperwork, and answer questions
• Communicate with parents/guardians when supporting pediatric or adolescent clients
• Maintain confidentiality and uphold HIPAA standards at all times
• Manage clinician schedules in our EHR
• Assist with appointment booking, rescheduling, cancellations, and waitlists
• Ensure timely reminders and follow-up communication
• Coordinate with clinicians to address scheduling conflicts or requests
• Maintain organized digital records and files
• Verify insurance benefits and assist clients with insurance-related questions
• Support billing tasks including processing payments and following up on outstanding balances
• Assist with digital onboarding tasks for new staff and new clients
• Participate in weekly virtual team meetings and support administrative projects
• Facilitate smooth communication between clinicians and clients
• Support improvements in workflow, systems, and internal processes
• Provide general administrative support to help keep the practice functioning efficiently
• Maintain a calm, client-centered approach in a sometimes fast-paced environment

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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