Job Overview
JOB DETAILS
REQUIREMENTS
- Prior software support experience
- Technical acumen and the ability to diagnose and resolve client issues in a timely manner
- Prior support or training experience with EMR and Practice Management software.
- Ability to use CRM and ticketing system
- Ability to use remote access software such as LogMeIn Remote
- Proper phone etiquette;
- Ability to speak and write clearly and accurately;
- Knowledge of customer service principles and practices;
- Effective listening skills;
- Multi-tasking capabilities
RESPONSIBILITIES
- Assist clients with all aspects of our payments processing solution with a focus on helping them maximize efficiency, profits and client satisfaction
- Diagnose and resolve payment-related issues by reviewing transaction logs, payment gateway data, and client account information
- Assist clients in understanding transactions, disbursement schedules, and reporting
- Accurately process and record cases in the CRM ticketing system
- Work with merchant processors and internal teams to track and resolve failed payments, double charges, or processing errors
- Offer alternative solutions where appropriate with the objective of each customer having a wonderful experience
- Follow up and make scheduled callbacks to customers where necessary
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
#CrossChannelJobs#JobSearch
#CareerOpportunities#HiringNow
#Employment#JobOpenings
#JobSeekers
FacebookLinkedIn
Quick Job application form
Employer : Ausfintec (CY) Ltd
